How to Fix a Genie Garage Door that Won’t Close | Pro Master Solution


Genie garage doors are noted for their ease of use and convenience. Unfortunately, this system becomes less straightforward when you sync or resynchronize your remote. If you have a wireless keypad, you may also need to recalibrate the device if it does not open the garage door properly. With the push of a few buttons, you can reset your genie wireless door opener or keypad in minutes. This guide will discuss how to fix a genie garage door that won’t close.

How to fix a genie garage door that won’t close

Those 4 easy steps will help you to fix a genie garage door that won’t close.

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Step 1

Remove anything obstructing the “Safe-T-Beam” at the garage door’s base. Tools, toys, and other items are sometimes left in the path of the infrared beam, which detects if something is in interference with the door’s movement before it begins to close. Use the door again.

Step 2

Make sure the “Safe-T-Beam” is appropriately aligned. Clean the receiver with a damp cloth and ensure the transmitter is facing the right direction. The infrared- red- emitter must be in alignment with the receiver during installation. You will find that the garage door will not close if the beam is moved or if the receiver is very dirty.

Step 3

Unscrew the “Close” stopper screw with a screwdriver and slide it into position. The garage door will only move the specified distance before stopping. Go to the rail section through which the car sled opens and closes the door. When the door is lifted and lowered, the carriage slide is the part of the mechanism that moves along the track. When the garage door is on the ground, place the “Close” bolt next to the carriage slide and tighten it. The cursor detects the “closing” of the screw and stops. The door will not close completely if the bolt is too high on the rail.

Step 4

Turn the “Close” power button in small increments until the garage door hits the ground when you press the “Close” button on the remote.  Genie openers exert only limited force on the garage door when closing. The door will not hit the ground if the maximum force is exceeded when closing.

Learn about garage door spring danger.

How to fix a Non-Closing Genie Garage Door

Examine the sensors

Your garage door’s sensors could be the source of the problem if it won’t close entirely. The safety feature is mounted near the ground along the rails of garage door openers. When young children, dogs, or other impediments are in the route of the garage door, these sensors identify them, ensuring everyone’s safety.

The lenses of these sensors can be broken, causing a faulty signal to be sent to the opener control board. Often the problem is solved by cleaning them with a soft cloth. If the sensors themselves are flashing, it may be necessary to align them as they should clearly “see each other.” Loosen one of the sensors, adjust it until the little light shines evenly, and screw it into place.

Check the tracks and clips

Check the routes to ensure no impediments block your movement if your sensors are working. However, the garage door still won’t close after a certain point. The same can be used for a warped track or a damaged roller. Inspect both tracks for damages. If you find a damaged section, you can bend it again using carefully applied staples or hammer blows. Also, be sure to check the garage door remote control roof rail.

It’s an excellent opportunity to test the rollers and lubricate them with white lithium or silicone oil. A few jammed rollers can give the impression that something has hit the garage door.

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Check the basket

A trolley is a device that links the garage door to the opener. Because it usually has a rope swinging from it, this element is easy to spot.  The wire engages the door and disconnects it from the garage door opener’s power supply. The trolley may be in bypass mode if your garage door opens and closes quickly by hand. Pull the rope toward the door to get the trolley lockout of bypass mode. Once you activate the garage door opener, the trolley will snap back into the chain and work properly.

Check your remote

The batteries are most likely dead if the garage door does not close with the remote. On the other hand, the power surge may remove the memory of your garage remote control. The remote will need to be reset if the battery has been replaced, but the remote does not work. Open the back cover or remove the garage door remote control cover from the ladder; a large “learn” button will be shown. Keep pressing this button until the light flashes. When the indicator starts flashing, press the button on the remote control. Your remote should now work.

Adjust the fixing screws

Suppose the garage door does not close fully but stops without retracting. In that case, it may be necessary to adjust the retaining screws. These screws are simple to adjust and contain contacts that instruct the garage door opener on opening and closing the door. Open the back cover or remove the garage door remote control cover from the ladder.  A significant “learn” button will appear. Keep your finger on the button until it flashes. Press a button on your remote when the light flashes, your remote works.

Check your manual

The remote is trying to tell you what’s wrong if your garage door won’t close and a flashing light seems to be on. Count how many times the indicator blinks and follow the troubleshooting instructions in your manual. If you don’t have a manual, there are chances that you can find the error code online. Search for the opener by make and model number and find DTC information.

Manually close your garage door

If you cannot repair the door yourself, you may need a technician. Pull the rope to secure your garage. When the trolley is unplugged, you should be able to close the door. If your door doesn’t have built-in latches, there will be tiny holes in the tracks where you can put a bolt to secure it. 

What to do if your genie garage door won’t close

It’s happened to almost everyone who owns a garage: your garage door won’t close all the way, and you’re not able to figure out why. If you’re unsure of your next steps in figuring out why it’s not functioning correctly, we’ve compiled some checkpoints in investigating the root of the problem.

  • Checking to see if something is in the way of your garage door closing is the first step. Many times, it’s something small or not visible to the naked eye that is blocking your garage door from closing. Potentially, something could also be blocking the sensor – like dirt or leaves. Make sure everything is clear, so it’s able to close fully.
  • The next checkpoint is checking the opening and closing limits. This helps tell your door how far open and closed it should go. If the limits are too sensitive, it can be reading the garage floor as potentially in the way. Refer to your opener’s manual to learn more about setting limits correctly.
  • Check if your tracks are working correctly, and nothing is blocking them either. Additionally, if the tracks are not lubricated enough or are bent in some places, your garage door will not close all the way. Check your door’s tracks and make sure they’re aligned when solving this issue, and it may be a quick fix to get your door to close or open fully again.

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It’s crucial to note that a blocked passage between the sensors, dirty eyes, loose wires in the sensors or motorhead, or defective sensors might cause Genie garage doors not to close. The transmitters (remote controls) do not operate to close the garage door. You can also try unplugging and replugging the garage door opener’s remote. Hope you have learned how do you fix a genie garage door that won’t close.

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